Return & Refund Policy
At Abira Collection’s, customer satisfaction is our top priority. We gladly offer exchanges/returns according to our mentioned policies, subject to the following conditions:
Eligibility for Exchange:
- The item(s) received is damaged or defective at the time of delivery.
- The product does not match its original specifications or differs from what was ordered.
Please Note:
- Items on sale or promotional offers are not eligible for returns or exchanges.
- You must notify us within 3 days of delivery if you wish to raise a dispute.
- Contact us at [email protected] or text on WhatsApp (+44-7867-388436).
- Each dispute is evaluated on a case-by-case basis to ensure fairness to both parties.
Damaged or Defective Items:
For defective or damaged items, a replacement will be provided. Kindly email photographic evidence to [email protected] or text on WhatsApp (+44-7867-388436). within 7 days of purchase to initiate the claims process.
Non-Eligible Return/Exchange Scenarios:
Unfortunately, we are unable to accept returns or exchanges under the following circumstances:
- Requests made after the 7-day exchange window.
- Items that show signs of wear or damage from use.
- Products that have been tampered with or altered.
- Missing items, including tags, labels, original packaging, freebies, or accessories.
Return Shipping:
Please note, return shipping costs are non-refundable and are the responsibility of the customer. We do not provide return labels. We recommend using a trackable shipping method to ensure your item is returned safely.